Customer Care

Masterpiece Caravans prides itself on its manufacturing processes, engineering background and our stringent quality control systems.

Sourcing not only the best materials globally to build and construct our caravans, we also partner with Australia’s leading suppliers to provide you the ultimate after sales service. Our two year general and five year structural warranty is a partnership between the customer, dealer and manufacturer.

Towing your van with the correct tyre pressures and weight distributed throughout your caravan is paramount to the caravans overall performance. The onus is on the customer to ensure that before travelling, during the travels and on return from their trips they monitor and assess the performance of their caravan. Following the servicing guides provided will ensure your warranty remains valid.

Masterpiece Caravans has a dedicated warranty department with numerous nationwide repairers and technicians to assist when required. Our dealer network is also trained and equipped to help you on your journey as well as perform the regular service and maintenance required during your warranty period.